Community Associate

Location: TOkyo


About the position

Wahl+Case helps the world’s most innovative companies grow and our team, no matter the role, makes an impact on our customers. We are extremely dedicated and driven to deliver the best service, defined by exceptional results.

The Community team is particularly focused on initiating and developing new relationships with our customers. This includes sourcing and screening candidates, generating business leads, and supporting marketing activities, including the occasional event.

This position often acts as the first point of contact between job seekers and the Wahl+Case team. While it is essential to have the communication skills and emotional intelligence to build strong relationships, you will also need to have an underlying goal-orientation and consistently deliver an excellent customer experience.

You are…

  • An outgoing person. You find it easy to build rapport with people at first contact and then develop that rapport into a long-term professional relationship.

  • Results-driven. You always look to exceed expectations.

  • Tenacious. You are inspired, rather than put off by challenges.

  • Organized. You can prioritize and keep tabs on multiple processes. You don’t get overwhelmed easily.

  • Good at research. You find, analyze, and synthesize information from different sources in a limited time frame.

  • A team player. You share information openly and commit to not only your individual success, but to that of your teammates as well. You enjoy providing outstanding service to colleagues, clients, and candidates.

  • Hungry to learn. You are driven to keep improving and to build a career on the fast track in a growing organization.

  • Bilingual. You are confident using both English and Japanese in a business setting, including face-to-face meetings, over the phone, and written communication.

Your day

You will carry out searches using social media, job boards, and our internal database to identify candidates who are open to learning more about potential career opportunities.

  • You will spend most of your day calling, meeting, and liaising with these candidates, striving at all times to give Wahl+Case the best reputation for customer service.

  • You will also support our business development efforts by generating and tracking leads for new business development, as well as participating in client meetings.

  • In addition, you will occasionally support community management initiatives designed to engage and deepen relationships with our customers, utilizing tools such as email marketing and event planning.

Development opportunities

We believe in the importance of providing ongoing training and development opportunities to all members of the Wahl+Case team. New starters take part in an extensive orientation program, designed to help associates excel at all aspects of the recruitment process and begin working toward achieving their professional goals as quickly as possible.

At Wahl+Case we aim to promote from within and, as we are continuing to quickly grow our businesses, there are a variety of career paths available. For example, after demonstrating your abilities as an associate, you might focus on building your expertise within the community team or explore transitioning to a recruitment associate role in one of our specialist teams.